Simplifying Claims, Amplifying Results

<img src="https://demo.rstheme.com/wordpress/tekone/wp-content/uploads/2023/01/shape.png" alt="image" data-depth="1" /> <img src="http://claimwizard.com/wp-content/uploads/2024/11/Rectangle-orange.png" alt="image" /> Department: Revenue Operations <img src="https://claimwizard.com/wp-content/uploads/LauraPiatt.jpg" sizes="(max-width: 2048px) 100vw, 2048px" srcset="https://claimwizard.com/wp-content/uploads/LauraPiatt.jpg 2048w, https://claimwizard.com/wp-content/uploads/LauraPiatt-300x200.jpg 300w, https://claimwizard.com/wp-content/uploads/LauraPiatt-1024x683.jpg 1024w, https://claimwizard.com/wp-content/uploads/LauraPiatt-768x512.jpg 768w, https://claimwizard.com/wp-content/uploads/LauraPiatt-1536x1024.jpg 1536w, https://claimwizard.com/wp-content/uploads/LauraPiatt-170x113.jpg 170w" alt="" width="2048" height="1365" /> <h3>Laura</h3> Executive Assistant Sorceress Executive Assistant Sorceress <h3>About Laura</h3> <h6><strong>What’s Your "Why"?</strong></h6> I joined ClaimWizard because the company’s values align deeply with my own professional philosophy. As an Executive Assistant, I am driven by a passion for helping others, and ClaimWizard’s mission of empowering people to succeed resonates with my dedication to creating the high-level support structures necessary for growth. For me, it is about more than just managing operations; it is about making a positive impact by removing obstacles and providing the strategic partnership that enables our leadership and our clients to thrive. <h6><strong>What’s a Fun Fact About You That Not Many People Know?</strong></h6> A fun fact many don't know is that baseball is in my DNA. My great-grandfather was a professional scout, and his legacy engrained a deep love for the sport and its nuances within our entire family. From him, we learned to look beyond the surface to identify the grit, character, and "intangibles" that truly lead to success. As an Executive Assistant, I apply this "scout’s eye" to my work by anticipating needs, recognizing potential, and making the strategic adjustments necessary for our team to win. For me, baseball is the ultimate reminder that with the right preparation and support, every "at-bat" is an opportunity to thrive. <h6><strong>What’s the Best Piece of Career Advice You’ve Ever Received?</strong></h6> The best career advice I’ve ever received is that “your reputation is built in small moments, not just big wins”. It’s about how you handle stress and how you treat those who can’t necessarily help you in return. I’ve learned that the most impactful leadership isn't found in a single grand gesture, but in the consistent, quiet integrity of everyday interactions. By prioritizing respect and reliability in these 'small' moments, I build the trust and foundation necessary to help your entire team thrive. <h6><strong>What’s Your Favorite Thing About Working at ClaimWizard?</strong></h6> My favorite part about working for ClaimWizard is being part of such a fantastic team. While every day brings a new adventure and its own set of challenges, our team remains consistent and steady through every high and low. This resilience is a direct reflection of Dave and Lynette’s leadership; they operate with a true people-first mindset. For them, it is never about how the company can do better for them, but always about how they can do better for others. As an Executive Assistant, I deeply value this stability. Having such a dependable foundation allows us to navigate the fast-paced nature of the public adjusting industry with confidence. Because we are anchored by this shared mission of empowering others, we have the collective resilience to thrive and deliver our best for our clients, no matter what the day brings. <h6><strong>Professional Background</strong></h6> I am a business professional with over 20 years of experience in operations, human resources, and high-level administrative support. In my current role as an Executive Assistant, I leverage my background in business process optimization to act as a force multiplier for leadership, ensuring our team operates at its highest potential. Having spent the last decade deeply rooted in the legal sector, I have a refined understanding of how to navigate complex, fast-paced environments with poise. My professional philosophy is that impact is found in consistent, quiet integrity focusing on the small, daily moments that build trust and long-term success. I apply a "scout’s eye" to everything I do, anticipating needs and making strategic adjustments that allow my team to thrive. As an active member of the San Antonio community,  I am proud to continue my work with the True Compass Veterans Foundation, the San Antonio Women’s Chamber of Commerce, and San Antonio Women Leaders. I remain deeply committed to empowering others through volunteerism and mentorship, finding purpose in the daily work that leads to a winning season for everyone involved. <h6><strong>Personal Background and Interests</strong></h6> When I’m not at work, I stay balanced through my favorite creative and active outlets. I enjoy the quiet, meditative process of watercolor painting, which helps me slow down and appreciate the small things. I’m also a huge music lover; there’s nothing quite like the energy of a live show or the joy of discovering a new artist to recharge my battery. To stay active, I head to the tennis courts or the golf course, where I love the mix of strategy and movement. <h6><strong>Professional Milestones</strong></h6> <ul> <li style="font-weight: 400;">Adept at navigating diverse leadership styles, serving as a strategic bridge to ensure alignment and a cohesive operational strategy.</li> <li style="font-weight: 400;">Committed to fostering a culture of operational excellence by mentoring cross-functional teams and architecting scalable frameworks that align departmental growth with ownership’s long-term vision.</li> <li style="font-weight: 400;">Refine and implement a high-efficiency executive operations workflow that eliminates redundant administrative tasks, significantly expanding the leadership’s capacity for strategic growth and long-term business development.</li> </ul> <h6><strong>Key Skills & Expertise</strong></h6> <ul> <li style="font-weight: 400;"><strong>Hospitality & "People-First" Mindset</strong>: In an increasingly automated world, the human element is a great asset. I prioritize the human element in every interaction, acting as the "cultural glue" for my team. My goal is to ensure that every stakeholder feels heard and valued, creating a professional experience rooted in respect and genuine support.</li> <li style="font-weight: 400;"><strong>Change Management & Agility</strong>: In a fast-paced environment, I can act as a steady hand during organizational shifts. I help the team pivot quickly when strategies change, ensuring that communication remains clear and morale stays high during transitions.</li> <li style="font-weight: 400;"><strong>Project Management Leadership</strong>: I lead special projects from inception to completion by managing cross-functional teams and setting realistic milestones. I take pride in my ability to drive results and hold others accountable through influence and collaboration.</li> </ul> <h6><strong>Vision for the Future</strong></h6> My commitment is to remain a student of the Public Adjusting industry, deepening my expertise to better empower our leadership in their service to our clients. I believe that client success is our ultimate metric; by refining our internal operations and mentoring our team, I aim to ensure every client achieves their highest potential for long-term stability.

<img src="https://demo.rstheme.com/wordpress/tekone/wp-content/uploads/2023/01/shape.png" alt="image" data-depth="1" /> <img src="http://claimwizard.com/wp-content/uploads/2024/11/Rectangle-orange.png" alt="image" /> Department: Revenue Operations <img src="https://claimwizard.com/wp-content/uploads/JustinSmith-1.jpg" sizes="(max-width: 2048px) 100vw, 2048px" srcset="https://claimwizard.com/wp-content/uploads/JustinSmith-1.jpg 2048w, https://claimwizard.com/wp-content/uploads/JustinSmith-1-300x200.jpg 300w, https://claimwizard.com/wp-content/uploads/JustinSmith-1-1024x683.jpg 1024w, https://claimwizard.com/wp-content/uploads/JustinSmith-1-768x512.jpg 768w, https://claimwizard.com/wp-content/uploads/JustinSmith-1-1536x1024.jpg 1536w, https://claimwizard.com/wp-content/uploads/JustinSmith-1-170x113.jpg 170w" alt="" width="2048" height="1365" /> <h3>Justin</h3> Customer Success Specialist Success Wizard <h3>About Justin</h3> <h6><strong>What’s Your "Why"?</strong></h6> I’m driven by a passion for building people‑first, ethical, and impactful programs that advance the public good and meaningful long‑term relationships. In practice, this means helping people handle situations with clarity and confidence when things feel overwhelming or chaotic. I thrive on bringing structure, a sense of calm, and practical next steps that help others succeed. Over time, I’ve learned that an information deficit is rarely the primary issue; we want to be understood, have clear tracks to run on, and a strong sense of personal agency and security moving forward. In client success, that means turning complex claim workflows into clear, repeatable processes so teams can serve policyholders confidently and grow their businesses while minimizing chaos. <h6><strong>What’s a Fun Fact About You That Not Many People Know?</strong></h6> My son and I restored a 1967 Triumph Spitfire together, a small cherry-red British convertible with more style than reliability. We learned quickly that progress usually comes from slowing down, checking the basics, and solving one problem at a time. It was a good lesson in patience, problem-solving, and learning alongside my son.  Given the tools he had, he came up with some great approaches that helped transform the car into a running and driving version of itself. <h6><strong>What’s the Best Piece of Career Advice You’ve Ever Received?</strong></h6> You can learn from anyone, if you pay attention. <h6><strong>What’s Your Favorite Thing About Working at ClaimWizard?</strong></h6> ClaimWizard takes the long view. There’s a real respect here for the public insurance adjuster vocation and for the relationships that sustain it over time. I appreciate working in a place that understands both the complexity of the work and the human impact behind it. I love that we see ourselves as partners in the success of the industry, and that success is grounded in ethical systems and relationships. <h6><strong>Professional Background</strong></h6> I’ve spent much of my career working in roles where people are trying to make sense of complex systems while under real pressure. That has included client success, onboarding, education, and support across different industries. The common thread is helping people move from confusion to confidence by breaking complex processes into clear, repeatable steps that work in the real world. <h6><strong>Personal Background and Interests</strong></h6> I’m family-oriented and enjoy hands-on projects that involve learning how things work. I’m drawn to systems, mechanical, organizational, or human, and the quiet satisfaction of making them function a little more smoothly. Outside work, that often looks like tinkering, reading, or spending time with family. <h6><strong>Professional Milestones</strong></h6> <ul> <li style="font-weight: 400;">Learning how to teach complex ideas to people who didn’t ask for complexity.</li> <li style="font-weight: 400;">Building trust in environments where mistakes are costly and time matters.</li> <li style="font-weight: 400;">Translating experience into documentation, training, and systems others can use.</li> <li style="font-weight: 400;">Growing more comfortable with judgment, restraint, and knowing when not to intervene.</li> </ul> <h6><strong>Key Skills & Expertise</strong></h6> <ul> <li style="font-weight: 400;">Helping people navigate complex workflows</li> <li style="font-weight: 400;">Turning experience into clear documentation and guidance</li> <li style="font-weight: 400;">Supporting users under time pressure</li> <li style="font-weight: 400;">Seeing patterns across individual issues</li> <li style="font-weight: 400;">Communicating calmly and directly</li> <li style="font-weight: 400;">Using customer‑success tools to monitor health, reduce risk, and drive adoption</li> </ul> <h6><strong>Vision for the Future</strong></h6> I’m interested in doing work that compounds - building systems, documentation, and habits that make things easier over time rather than harder. At ClaimWizard, that means helping clients become more confident and independent while supporting a team that values clarity, follow-through, and thoughtful growth.

<img src="https://demo.rstheme.com/wordpress/tekone/wp-content/uploads/2023/01/shape.png" alt="image" data-depth="1" /> <img src="http://claimwizard.com/wp-content/uploads/2024/11/Rectangle-orange.png" alt="image" /> <img src="https://claimwizard.com/wp-content/uploads/BaileyYoung.jpg" sizes="(max-width: 2048px) 100vw, 2048px" srcset="https://claimwizard.com/wp-content/uploads/BaileyYoung.jpg 2048w, https://claimwizard.com/wp-content/uploads/BaileyYoung-300x200.jpg 300w, https://claimwizard.com/wp-content/uploads/BaileyYoung-1024x683.jpg 1024w, https://claimwizard.com/wp-content/uploads/BaileyYoung-768x512.jpg 768w, https://claimwizard.com/wp-content/uploads/BaileyYoung-1536x1024.jpg 1536w, https://claimwizard.com/wp-content/uploads/BaileyYoung-170x113.jpg 170w" alt="" width="2048" height="1365" /> <h3>Bailey</h3> Marketing Manager Department: Revenue Operations Sorceress of Marketing <h3>About Bailey</h3> <h6><strong>What’s Your "Why"?</strong></h6> I joined ClaimWizard because the company’s values align deeply with my own. I’m passionate about helping people, and ClaimWizard’s mission of empowering others to succeed speaks to that purpose. For me, it’s all about making a positive impact and enabling others to thrive. <h6><strong>What’s a Fun Fact About You That Not Many People Know?</strong></h6> In high school, I was part of an international traveling choir. I sang both alto and tenor, seamlessly switching between the two. Exploring music and honing my range was an incredible experience that shaped my appreciation for creativity and collaboration. <h6><strong>What’s the Best Piece of Career Advice You’ve Ever Received?</strong></h6> “It’s never too late to go back and do what you want to.” A mentor & my dad; Dave shared this with me, and it’s stayed with me ever since. It reassured me during a time when I worried about being stuck in a career path I didn’t love. This advice gave me the courage to pursue what truly fulfills my heart. <h6><strong>What’s Your Favorite Thing About Working at ClaimWizard?</strong></h6> I love the creative freedom I have in my role. The environment here encourages individuality and self-expression, allowing me to manage projects in my own way rather than fitting into a predefined mold. From crafting social media strategies to designing visuals, I enjoy the autonomy to bring fresh, innovative ideas to life. <h6><strong>Professional Background</strong></h6> Initially, I pursued graphic design, but I discovered that my passion extended to social media. Combining my understanding of design with my knowledge of algorithms and digital platforms has allowed me to thrive in a dynamic field. I’ve been part of ClaimWizard since 2018, starting as a programming intern and transitioning into social media management in 2022. This evolution has helped me refine my skills and contribute meaningfully to the company’s branding efforts. <h6><strong>Personal Background or Interests</strong></h6> I’m a passionate baker and animal lover. Caring for pets and being a companion sitter brings me joy. I also have a deep appreciation for the arts, particularly ceramics, and enjoy exploring new places through travel. These hobbies fuel my creativity and offer balance in my life. <h6><strong>Milestones in Professional Development</strong></h6> One key milestone was mastering LinkedIn as a professional tool. Initially unfamiliar with the platform, I’ve grown to use it effectively to drive engagement and build the company’s online presence. Joining ClaimWizard as an intern in 2018 and evolving into the Marketing Manager role in 2022 marks another significant chapter in my career journey. <h6><strong>Key Skills & Expertise</strong></h6> <ul> <li>Video editing: A skill I’ve refined over time, becoming both efficient and creative.</li> <li>Graphic design and branding: Ensuring consistency and quality in all visual materials.</li> <li>Audio editing: Enhancing multimedia content for various platforms.</li> <li>Social media strategy: Developing and executing effective campaigns to engage audiences.</li> </ul> <h6><strong>Vision for Your Future</strong></h6> I’m excited about the possibility of ClaimWizard reintroducing podcasting. It’s an area I’ve always been intrigued by but haven’t had the chance to explore fully. Looking ahead, I aim to continue growing in my current role, mastering ad creation, and deepening my expertise in social media strategy to deliver even greater value to ClaimWizard.